How To Fix Crunchyroll Subtitles Not Working On On Apple TV, Desktop, And Mobile?

Crunchyroll is one of the most popular anime streaming platforms on the internet. This site is renowned for offering high-quality anime with subtitles in various languages.

Although Crunchyroll is a great streaming platform, sometimes it does encounter issues like subtitles not working.

Subtitles on Crunchyroll may stop working for various reasons. Sometimes it happens because the subtitles are not available in your preferred language.

Other reasons include poor internet speeds, outdated Crunchyroll app version, and web browser cache-related issues.

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In this post, we will share with you the solutions to fix the Crunchyroll Subtitles Not Working problem. So, let’s get on with it.

How To Fix Crunchyroll Subtitles Not Working

7 Ways To Fix Subtitles Not Working On Crunchyroll

If you are facing issues with subtitles on Crunchyroll, no worries, we have some easy fixes for you.

Follow these solutions and see which one works for you.

Solution 1: Check If Subtitles Are On

If subtitles are not working on Crunchyroll, it’s probably because the feature is disabled.

Before trying out any other solution, you should check if ‘subtitles’ are on.

For Crunchyroll app:

Step #1: Launch the Crunchyroll app on your phone.

Crunchyroll app on your phone

Step #2: Tap on the profile icon located in the bottom right corner of the screen.

Crunchyroll account setting

Step #3: Turn on subtitles by enabling the option Show Closed Captions.

Show Closed Captions

Step #4: Go back to the main screen start playing the show you were watching and see if the subtitles are working.

For Desktop:

Step #1: Access the official Crunchyroll website from your web browser. You can use any web browser you want.

Step #2: Log into your account.

Step #3: Go to the avatar icon located at the upper right corner of the screen and click on it.

My Account

Step #4: Choose the option My Account.

option My Account

Step #5: Under the Preferences section, find video settings.

Step #6: Locate the Show Closed Captions option and turn it on. This will enable the subtitles.

Show Closed Captions option

Step #7: Now go back to the main screen and restart the show to see if the problem is gone.

Step #8: Now go back to the main screen and restart the show to see if the problem is gone.

For Apple TV:

Step #1: Launch the Crunchyroll app.

Crunchyroll app
Step #2: Start playing a show and go to the Subtitles icon. It is located on the right-hand side of the screen.

Subtitles icon

Step #3: See if the Subtitles option is enabled.

Subtitles option is enabled

Solution 2: Check Your Internet Speeds

If the subtitles don’t show even after enabling it, there might be an issue with your internet speed.

If your internet connection is slow, the subtitles may fail to sync with the audio track.

To confirm that your internet speed is the culprit, you should run a speed test. Make sure that your ISP is not facing downtime.

Apple TV users can use the Ookla Speedtest app to check their internet speeds. You will also find other speed testers online.

Solution 3: Turn Off Your VPN Service

If your internet connection is fine, but the subtitles still don’t work, you should consider disabling your VPN service.

Many people use VPN to access Crunchyroll content that is restricted or not available in their region.

However, this can create issues with the subtitles. This mainly happens if the subtitles are not available in your preferred language.

This is why you should turn off your VPN and see if that resolves the issue.

Solution 4: Relaunch the Crunchyroll App

Sometimes force quitting the Crunchyroll app and relaunching it solves the issue. So, you should give this solution a try.

For iPhone:

Step #1: Access the home screen of the Crunchyroll app and hold to see the background apps.

Crunchyroll app and hold to see the background apps

Step #2: Swipe right until you find Crunchyroll, then swipe up to close the app.

Step #3: Open Crunchyroll again and see if the issue is fixed.

Open Crunchyroll again

For Android:

Step #1: Press and hold the Crunchyroll app icon and select the App Info option.

crunchyroll app info

Step #2: Choose Force Stop and confirm your action by selecting the OK button.

Force Stop app

confirm force to stop app

Step #3: Exit App Info and reopen Crunchyroll to check if the subtitles are working.

reopen Crunchyroll

For Apple TV:

Step #1: Take your Apple TV remote and double-press the TV to view open apps.

double-press the TV to view open apps

Step #2: Press the Left Navigation button to find the Crunchyroll app.

Step #3: Force quit the Crunchyroll app by swiping up on it.

Force quit the Crunchyroll app

Step #4: Open the Crunchyroll app again and check if the issue is gone.

Open the Crunchyroll app again

Solution 5: Delete Browser Cache For Crunchyroll

If the subtitles on the Crunchyroll website still don’t work, you should consider clearing its browser cache on your Windows PC or Mac.

Go to the Settings page of whichever web browser you are using and access the cache settings. From there you can clear the cache of your web browser.

You might have to take this step if the stored cache is corrupted. After deleting the cache, you should be able to see subtitles on the Crunchyroll website.

Solution 6: Update The Crunchyroll Mobile App

Sometimes if you are using an older Crunchyroll app version, it might create issues with the subtitles.

If that’s what is happening, you should update the app and get the latest version.

Updating the Crunchyroll app is quite simple. All you have to do is follow the steps given.

For Apple TV:

Step #1: On your Apple TV’s home screen, access the App Store.

Step #2: Go to the top Menu Bar and select Purchased.

Step #3: Choose All Apps from the left-hand side menu.

Step #4: Check if there’s a new update available for the Crunchyroll app.

Step #5: After updating the app, check if you can see the subtitles.

Solution 7: Update Your Web Browser

For those using Crunchyroll on their desktop, they should consider updating their web browser.

By doing so, you should be able to resolve the issue.

For Chrome:

Step #1: Launch Google Chrome on your Windows PC or Mac.

Step #2: At the upper-right corner of the screen, you will see three dots. Click on it and choose Settings.

Step #3: Select the option About Chrome. You will find it at the bottom left corner of the screen.

Step #4: Check if a new update is available and install it.

For Safari:

Step #1: Press the Command + Spacebar buttons together to access the Spotlight Search.

Step #2: Enter Check For Software Update and hit the Return key.

Step #3: If a new update is available, install it.

Step #4: Once the installation is over, re-open Safari and see if the subtitles are working.

For Firefox:

Step #1: Launch the Firefox browser on your Windows PC or Mac.

Step #2: Click on the three lines located on the upper right edge of the screen.

Step #3: Choose Settings.

Step #4: Scroll down till you see the option Check For Updates and click on it.

Step #5: If an update is available, install it.

Step #6: Relaunch Firefox and check if the issue is solved.

Final Words

By following these steps, you should be able to fix subtitles not working in Crunchyroll problem.

For the solutions to be effective, make sure to follow the steps correctly. Otherwise, it won’t work.

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